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FREQUENTLY ASKED QUESTIONS

  • Will I get an order confirmation?
    Absolutely , when an order has been placed successfully, an order confirmation will be automatically generated and emailed to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order.
  • How will my order be shipped?
    We offer shipping services with the United States Postal Service (USPS) and FedEx. For international orders, our carrier will release the package to your country’s postal service for delivery.
  • Can my order be shipped to a PO Box?
    Absolutely , we offer shipping methods that can be delivered to a PO Box. Although this Excludes FedEx.
  • What is your current order processing time?
    Our current order processing time is 1-3 business days. Orders that are placed during any new launches and sitewide promotions may be delayed to an additional 4-5 business days.
  • When is the estimated arrival time once my order is placed?
    The estimated time of arrival after an order is placed is 3-6 Business Days for US orders.
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